how to talk so people will listen

We love George's school. His main teacher is an unexpected gem whose willingness is boundless and who takes pride in her work. The director is a consummate professional which, in the field of early childhood education, encompasses more qualities than I could even begin to list but includes public singing, fundraising, the fielding of complaints both valid and not-so, maintaining accreditation as an honest-to-god school, and being universally beloved by all children ages 2 to 7. There's a giant dirt pit and a lizard and blocks, and George literally has a full-blown tantrum 90 percent of the time when I come to pick him up, he so deplores the idea of returning to his normal, boring, non-school life. 

Everything is hunky dory, there, mostly, or as close to it as you can get when a dozen or so preschoolers are invloved, and I enjoy fulfilling my obligatory parent hours by helping out in the classroom. The other day, it turned out to be lucky that I'd planned to stay because Teacher 1 was dealing with a family emergency and Teacher 2 was spring breaking in Mexico, leaving Teacher 3 to muddle through with a substitute, the two of them short a set of grown-up eyes. Perfect! I thought. And, well, it was... kind of. 

It's jarring when you hear adults speak to kids in ways you wouldn't. Ways you find upsetting, even though the adult is clearly loved by the child they're speaking to unkindly. In my time in the classroom that day, I heard Teacher 3 tell a child to "lose the attitude" - a phrase that, in addition to being wholly unhelpful in actually modifying behavior, is, I think, too colloquial for her to even understand. I watched Teacher 3 inattentively blow a kiss to a little boy who approached her with a finger stinging from a berry bush prick, then tell him he was fine despite the tears welling in his eyes. When I offered to take him to find a band-aid, my own hand still smarting from when I'd untangled another kid from the same overgrown bush, she guiltily helped him toward the nearest first aid kit without sympathy. A little girl pushed her way through the pre-recess line up and, after being pulled aside for a chat, was told as she frantically pulled her boots on and fretted that her friends would leave without her, "If you'd been nice, you'd be outside with everyone else right now." When a child's finger found its way under the rockers of the storytime chair, Teacher 3 flat out ignored his wails and tears, saying, without looking, "you're fine." 

Thankfully, in that case, the substitute pulled him onto her lap, dried his tears and held him, affirming that it fucking hurts when someone rocks a chair onto your fingers. 

What struck me as I thought about all of these interactions was not how abominable they were, but how normal they were, in truth. Teacher 3's reactions and communication style wouldn't draw much criticism from most people; she may even be applauded for her non-coddling approach which would surely encourage the kids to self soothe and shake off what were, in actuality, minor injuries. But I couldn't help but think about what kind of response I'd expect from a friend if I said, "I just got stuck by a thorn! My finger is killing me!" Or, even, the inexpressable-by-preschoolers but easy-to-spot, "I stubbed my toe! Man, this whole day has been fucking TERRIBLE." What kind of friend would tell me I was just fine, and to get back to work? What kind of friend would ignore me completely? So why do we do this to kids? 

I've been trying to decide how to proceed. If I'd like to take it up with Teacher 3 -- a young, inexperienced but enthusiastic woman with undeniably good intentions whom I do not want to bias against my son -- or with her boss. Do I want to suggest some reading material, or offer some facts about development, or suggest that the director give her some leads? Do I assume my son's love for her, which he freely states, will see past what I think is a less than stellar communication style? Do I consider this the first in what will surely be a long line of people speaking to him in ways I wish they wouldn't? 

And, of course, my delivery matters. Because if I offer my opinion unhelpfully, it could easily come across as "lose the attitude" does to a four year old. Confusing. A nebulous affront. I'll say it straight, too: I could never be a preschool teacher long-term. My patience runs thin with only two. 

What would you do? What resources might be helpful in reevaluating this widespread dismissive way we talk to kids? Or would you let it go?